How To Beat The Big Guys

Just answer your E-mail.

Among key cross-industry findings:

• A shocking 41% of the companies did not respond
• Only 39% of the overall sample sent an answer within 24 hours
• Only 15% of companies sent any form of acknowledgement, a very simple tool used to set customer expectations and maintain interest
• Only 17% of the companies in the overall sample responded with an accurate and complete answer
• 6% did not offer any form of email contact